Tenerife Fan Shop Terms and Conditions

Your Order

Soy del Tete validate your order and credit or debit card details before your order can be accepted. Once that has been done and your card authorised, Soy del Tete will confirm that your order has been received by sending an e-mail to the e-mail address you provided. Our confirmation of your order brings into existence a legally binding agreement between us.

Soy del Tete accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. Soy del Tete will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.

We will despatch your order as soon as possible, usually within 48 hours. If there is a delay we will be in touch. Shipping times vary between different countries, please allow 7-14 days for shipping within the EU and 14-30 days for shipping outside the EU.

Returns Policy

We are happy for you to return any item you are unhappy with for whatever reason. Items must be returned within 7 days and in an unsoiled condition, complete with original packing.

However, we are not responsible for returned items being lost in the post so please send them registered post. For higene reasons we CANNOT accept return of underwear or intimate clothing. And Soy del Tete will not accept any returns on personalised items such as printed shirts.

Products and Pricing

All product prices include IGIC where applicable. We are not responsible for any tax you may be charged in your home nation.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

Soy del Tete reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Typographical Errors

We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Colour reproduction

Soy del Tete has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ slightly from what you see on the screen.